Returns & Refunds

30-Day Satisfaction Guarantee

We stand behind every product we sell. If you're not completely satisfied with your purchase for any reason, we'll make it right—no runaround, no hassle.

Return Eligibility

Returns are accepted within 30 days of your delivery date
Items must be unused and in original packaging
Items showing signs of use, damage by the customer, or missing original packaging may not be eligible for a full refund

How to Start a Return

Starting a return is straightforward:

Email us at support@back9supply.com with your order number and the reason for the return
We'll reply within 24 hours with return instructions and a shipping address
Pack the item securely in its original packaging and ship it back
Once we receive and inspect the item, your refund will be processed within 5–7 business days

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take an additional 3–5 business days for the funds to appear in your account. We'll send you a confirmation email as soon as the refund is processed.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with photos and your order number. We'll send a replacement or issue a full refund right away—you won't need to return the damaged item.